Our Commitment to GDPR
We practice data minimization, transparency, and user choice across our systems and partners.
Lawful Bases and Rights
- Contract: To process ticket orders and customer support.
- Consent: For optional updates and marketing you sign up for.
- Legitimate interests: Site security, fraud prevention, and service improvement.
- Legal obligation: Tax and accounting records.
Your rights include access, rectification, erasure, restriction, portability, and objection where applicable.
Data Map and Processors
Systems inventory: Customer communications, ticketing coordination, and event operations tools.
Processors: We work with carefully vetted service providers under data processing terms.
Transfers: Where data leaves Australia, we apply appropriate safeguards and monitor provider compliance.
Security controls: Access management, staff training, incident response, and regular reviews.
Data Subject Request
To submit a GDPR request, email us including:
- Full name and contact email
- Description of your request (access, correction, deletion, objection, portability)
- Details to help us locate your data (e.g., order reference)
- Proof of identity if requested for verification
Email: [email protected]. We aim to respond within 30 days.
Data Protection Contact
Email: [email protected]
Address: Level 5, 287 Collins Street, Melbourne VIC 3000, Australia
Phone: +61 3 9088 2746
Hours: Mon-Fri: 9:00-17:30, Sat: 10:00-14:00, Sun: Closed