Your Privacy Matters

Scope: This policy applies to our websites, ticketing communications, and event interactions.

Data we collect: Contact details, purchase history, accessibility preferences you choose to share, and basic device information.

Purposes: Process orders, provide customer support, meet legal obligations, and send relevant updates when you ask us to.

Retention: We keep data only as long as needed for the purpose collected and to meet legal requirements.

Sharing: We work with service providers (e.g., payment and email systems) bound by confidentiality and data protection terms.

Security measures: Access controls, encryption in transit where supported, and staff training reduce risk.

International transfers: If data is processed outside Australia, we use safeguards such as contractual clauses and provider assessments.

Children’s privacy: We do not knowingly collect data from children without guardian consent. Family sessions are designed for safety and low data collection.

Updates: We may update this policy. We will change the date and indicate significant changes on our site.

• Access your personal data and receive a copy.
• Request correction of inaccurate or incomplete data.
• Request deletion when legally permissible.
• Object or restrict certain processing.

To exercise rights, email [email protected]. We respond within 30 days.

Email: [email protected]

Address: Level 5, 287 Collins Street, Melbourne VIC 3000, Australia

Phone: +61 3 9088 2746

Hours: Mon-Fri: 9:00-17:30, Sat: 10:00-14:00, Sun: Closed